Key Account Team Leader

• Coordinate airfreight operations plans and processes in line with business strategy and requirements, global guidelines and policies
• Coach, guide and ensure team are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple team's level
• Identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency
• Provide input for processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Identify performance issues of suppliers, and propose solutions to improve performance
• May use Industry sector or logistics specialist expertise in their day-to-day work
• Participate to develop, maintain and achieve airfreight operations productivity and profitability targets
• Ensure that correct costs and revenues are captured by the team against customer’s profile and react to related excess profit/loss
• Support team to deliver excellent quality and to resolve related quality issues
• Manage team to ensure shipments are transported in line with the customer service commitment,
• Responsible for team shipment data quality
• Ensure necessary regulatory compliance procedures are followed relating to commodity and locations
• Support new business during hypercare phases
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Escalation point for existing clients and ensure a desired level of customer retention
• Identify opportunities to expand business with clients
• Continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims
• Use available tools to proactively monitor and improve performance
• Conduct regular dialogues with team to review quality and performance levels vs targets
• Ensure customer invoice timeliness and accuracy
• Investigate/support complex invoice disputes

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

DHL