Manager Operations - Local Shops
Delivery Hero View all jobs
- Manama, Bahrain
- Permanent
- Full-time
- Accountable for local Local Shops operational performance including both commerical & operational KPI's.
- Work with Head of Local Shops to shape the strategy/plan to acheive targets, ensuring regular reviews and pre-prioritisation.
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
- Drives the team to deliver consistent results & improvements across all Local Shops verticals.
- Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
- Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.
- Leads by example and provides indepth training to team.
- Drive team focus on objective and goals by buidling a cohesive team that drive results through maximium efficency.
- Share best practices, successful initiatives with our markets to support.
- 3 plus years operational experience in Grocery operations or food/tech business.
- Strong operational experience, local expertise desirable.
- Direct Line management experience.
- Ability to build relationships, motivate peers and manage upwards.
- Ability to build relationships, motivate peers and manage upwards.
- Strong collaborator with the ability to build relationships, influence and communicate effectively.
- Ability to manage upwards and influence regionally.
- Personable and empathic approach to ways of working.
- Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.